Payment with card

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Payment with card

If you use the payment terminal of any banks (in the Czech language) supported by Dotypos, you can connect it directly to the cash register. The amount to be paid will be transferred to the payment terminal. Each payment terminal can be also used separately so the amount can be entered on the terminal manually. The payment method with a card can be enabled in the POS settings in the section Payment methods.

 

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For the payment terminal to communicate with the cash register correctly, first you have to equip the cash register with the Cash register terminal driver and configure it properly. The procedure for connecting the terminal and setting up the Payment terminal driver is described in this chapter.

 

Payment with card with connected payment terminal

If in the settlement dialog you selected card payment (payment method Credit card), the following dialog notifying a transaction in progress will be displayed. At this moment the selected amount to be paid will be shown on the terminal display and the terminal waits until it is touched with the contactless card or a chip card is inserted. The button Paid 03 in the settlement dialog will not be active until communication with the payment terminal is successful or you cancel the card payment manually.

If payment by card was selected by mistake, click in the shown dialog on the button CANCEL 01.

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To allow the pairing of the issued document with the processed payment on the payment terminal, for each transaction Dotypos sends a variable symbol to the payment terminal. Reports with the used variable symbols will be available later in Dotypos Cloud.

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Problem troubleshooting

If there is a problem with the payment, click on the button to go back 02 (see the figure above) or wait. If it is not possible to connect to the payment terminal, you will be returned back to the settlement dialog to select another payment type or eventually to repeat the card payment.

The problem may typically lie in an incorrectly assigned IP address which collides with another device, or communication with the terminal cannot be carried out correctly thanks to a local network issue (weak Wifi signal, overloaded router, etc.).

If you press the Back button when the payment terminal is being contacted, the following options will be available:

1.YES, ISSUE A RECEIPT - Use if the customer has implemented a card transaction but thanks to the communication failure the information did not get back to the cash register.

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Attention, if you select the option YES, ISSUE A RECEIPT, it may occur that the payment will not be transferred into the payment terminal, however in the cash register it will be marked as paid with card and closed. So before selecting this option, in the payment terminal always check whether the payment has been processed prior to closing it in the cash register.

 

2.NO, CHANGE PAYMENT TYPE - Use if the payment was not effected. This is followed by the selection of another payment method. In the case of ČSOB this means that the amount did not write into the terminal. In the case of Sonet and B-payment terminals the amount can be entered manually and then by selecting option one YES, ISSUE A RECEIPT.

3.REPEAT TRANSACTION - The cash register will try to re-establish communication.

4.NO, CHANGE PAYMENT TYPE - Cancel communication with payment terminal. Now you can select another payment type or leave the card payment and settle the order in the cash register. However you have to enter the amount to be paid into the terminal manually and perform the card payment out of the cash register. In the cash register the order is already settled and closed.

5.WAIT - The attempt to establish the connection will continue. This option is available only when you press the Back button while the communication with the payment terminal is still under way.

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What to do in the case of problems with the payment terminal?

The application does not respond to the button CANCEL

Wait 30 seconds for the completion of the transaction. If it is not completed within that time, use the back button to once again display the dialog Payment terminal connection error (see picture above) and click on REPEAT TRANSACTION.

The terminal display did not show the amount to be paid to the customer

If the amount to be settled is not displayed (while the card payment was regularly selected and the waiting time for the transaction passed), select another payment method or enter the value manually into the terminal (if terminal supports it) and use the option YES, ISSUE A RECEIPT to print the receipt and enter the transaction in the cash register.

The terminal display showed the amount to be paid to the customer, and the customer settled it properly by card, however Dotypos still displays the active transaction dialog.

The customer is informed about the processed transaction by printing the original receipt from the payment terminal with the possibility to print a copy for the customer. If the transaction is not finished and the tax document is not printed on the printer, the transaction can be completed manually by clicking on the button YES, ISSUE A RECEIPT. So the receipt will be printed and the transaction will be completed.

 

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When it happens that you cancel the payment with a card by mistake while it was successfully processed at the terminal, you can just perform it again to be recorded only in the cash register. Charge the same goods or amount, select card payment and as soon as you see the dialog of transaction in progress, click on the button to go back. In the dialog for completing the transaction, then select the button YES, ISSUE A RECEIPT.

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The cash register is unable to connect to the payment terminal

If the cash register is unable to communicate to the payment terminal, a dialog will appear offering two options: REPEAT TRANSACTION , or click on the icon CHANGE PAYMENT METHOD to return to the settlement dialog and choose another payment method. If the repeated transaction is not successful, check that the connection of the payment terminal is correct or select another payment method.

Most communication problems are caused by changing the IP address of the payment terminal or cash register, e.g. when these devices get assigned another IP address from the DHCP server after being switched on again. To verify whether the IP address of the payment terminal is correct, contact the technician who installed the payment terminal.

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Payment with card without connected payment terminal

If you use the payment terminal separately (it is not connected to the cash register), the payment with a card is very easy. However, you have to enter the amount to be paid on the payment terminal manually. In the settlement dialog , select the payment method Credit card and click on Paid. The charged amount will be settled and the receipt will be marked as paid with card. Subsequently enter the same amount on the payment terminal and perform the physical payment with the card.

 

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If you use the payment terminal separately, the Payment terminal driver must not be installed in the cash register. Otherwise, the cash register will try to communicate with the payment terminal and will wait for its response.

 

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