Using accounts

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Using accounts

Working with Mobile waiter is the same as with Dotypos. Using accounts is very fast and easy.

 

Charging with Mobile waiter

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On the main screen 01 to add products to an open order. Once it is finished, click on the bottom bar with the information on the order 02. This will get you to the charged items, where you can perform operations with the currently open order.

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In the open order overview you can see the charged items. Now you can park the order for the selected table (if you have created a table map) or you can park it without assigning it to any specific table. The order can be also settled right away. Selecting the option PAY 01 will display the available payment methods (according to Dotypos settings); by selecting the payment method the order will be settled and closed. By clicking on the icon PARK 02 you display the overview of tables and you can park the order. If you click on the selected account item 03 it will be unpacked, and with the buttons + / - you change its quantity or remove it from the order. The pencil button allows adding a note or setting a discount in % for the selected item. The icon 04 gives access to other operations with open orders.

If in the main POS settings you activated Takeaway sales, according to the preference settings of this function a dialog may appear before the order settlement to select the sale type HERE / TAKEAWAY. Also, the dialog to enter the price will be displayed, if you activated in the main cash register for the product the option Require an entered price.

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If you have a wireless payment terminal or SumUp, the amount will be displayed directly on the payment terminal (for card payments). Otherwise the payment just records the transaction in the cash register and then you have to enter the amount to be paid on the terminal manually and also perform the card payment manually.

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Possibilities of open order

Display the account options by clicking on the icon 04 (see the figure above) beside the open (or parked) account. A dialog will appear with several icons that allow other operations with either the whole order or items in this order.

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By clicking on the icon SET A NOTE , you can assign a note to the order that will then be visible in the overview of open orders.

The button PICK CUSTOMER offers created customer orders in Dotypos. So you can assign the order to a specific customer.

The option CANCEL ORDER , cancels and closes the whole order.

DISCOUNT allows selecting or entering the whole order discount in %.

If you want to partially settle an order or transfer a part of it to another table, use the button SPLIT ORDER.

Use the option TAKE AWAY is displayed only with the active function Takeaway sales in the main cash register.

 

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By default, information on transactions performed in Mobile waiter can be found in History in the main cash register.

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Open orders and table map

From the main screen of Mobile waiter you get to the overview of open (parked) orders and to the table map. Working with these items is also easy and it is similar to the design of Dotypos.

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In the list of open orders, you can see all currently parked orders no matter whether they are assigned to a specific table or not. Click on the selected order to activate it and to go back to the main screen with products and categories. The order is now active, so use the classic product selection from the tiles to add them to this order again. Use this possibility when guests with an open order ask for extra items.

As soon as you add new items, click on the bottom line with the order information (see the first picture) and park the order once again or settle it.

The table map gives the same options. Click on the selected table to open the order and add items to this table. Similarly as it is in Dotypos, a table with an already open order is marked violet.

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Blocking order adjustments

To prevent order adjustments at two places at the same time (main cash register and Mobile waiter), the order is blocked. The order is blocked when it is active (open) in the main cash register or in Mobile waiter - in the mode of adding items.

If you open a parked order in the main cash register or in Mobile waiter that is active somewhere else, a notification will be displayed and no adjustments to the order will be allowed. To adjust the order further, it is necessary to go where it is open and park it. The picture below shows the notification in Mobile waiter:

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In the touch cash register it looks similar. The order currently being adjusted in Mobile waiter cannot be open in parked orders or from Table map:

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Printing orders and receipts

To print receipts directly from Mobile waiter, the device with the installed Mobile waiter has to be paired with the mobile Bluetooth printer, eventually you can also use a printer connected to the main cash register. Once the printer is paired, you can select it in the Mobile waiter settings. After each order closure the receipt will be printed at this printer. So the receipts are printed either at the paired printer from Mobile waiter or at the main cash register printer.

Printing orders is a question of the main cash register (cash register connected with Mobile waiter). If in the Dotypos printing settings you defined a printing task to print orders for the printer, a bon will be printed at this printer after the order is settled or parked.

 

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Owners the licensesDotypos UNLIMITED can also print from Mobile waiter to a LAN printer , so they have more options regarding the printer location. With the device filter in the printing settings they can also specify from which devices (cash registers or Mobile waiters) is it possible to print at this printer.

With other licenses it is possible to use either a mobile Bluetooth printer on a USB printer connected to the main cash register.

 

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