Connecting the customer display

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Connecting the customer display

The touch cash register supports connecting the so-called customer display. It is a fully equipped tablet with a 14" display and hardware parameters similar to the tablet used for operating Dotypos. If you have any trouble with a cash register, you can use the customer display as a spare cash register.

 

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The 14" customer display is the second tablet that is used as a display to show recorded items and commercial media. So the customer display can be used as a spare cash register when one is needed. In the customer display you must have installed the application Customer display. Insert the displayed commercial media using Dotypos Cloud.

The touch cash register and customer display communicate together via a network connection so they have to both be connected to the same network (same active element). It does not matter whether both devices are connected to the wireless Wi-Fi network or via cable.

The Customer display can be placed on a special stand together with the cash register or they can be separated. Connect the customer display to the stand the same way as you would with the touch cash register, as they are a VESA standard.

 

The 14" customer display configuration consists of the following steps:

1.Install and set up the application Customer display in the tablet to be used as a customer display.

2.Set up the function Customer display in the touch cash register (pairing Dotypos with the display).

3.Loading media and creating a playlist via Dotypos Cloud.

4.Data synchronization between the cash register and the customer display.

 

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If the customer display does not show data from the cash register anymore, it was probably provided with a different IP address than the one set in the cash register.

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Using a 14" customer display as a cash register

A 14" customer display can be used as a substitute if needed (e.g. the original customer display breaks down). So, investment in the customer display will provide you with the continuous operation of the cash register system.

So, if the original cash register breaks down and you need to put the cash register system into operation with the tablet used as a customer display, follow these instructions:

1.On the customer display, install the cash register applications.

2.In the in the activation wizard of Dotypos, log in using email to Dotypos cloud, enter your current license code and perform the replacement of the original cash register. Data from the original cash register will be transferred to the new one now represented by the customer display. The license in the original cash register will be deactivated automatically.

3.Connect peripherals and do the necessary cash register configuration. Do not forget to set the EET mode again and load the certificate.

4.All done, you can start selling!

5.When your original cash register is back in operation, you can easily load the data back the same way.

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