Request technical help

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Request technical help

You can send a query to the technical support directly from the touch cash register. You just need a simple form that you can find by clicking on Help center on the Dotypos main screen.

 

How do I send a query to technical support?

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Click on Help center in the tile menu on the Dotypos main screen. Select Send query to technical support.

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A simple form opens. Here, you must fill out all fields accurately:

Name and surname - Enter your name.

Email - Carefully enter the email address where you want to receive the answer. Delete any default text in this field.

Phone number - Enter the phone number to reach you in case of need.

Use the field 01 to enter your query for technical support and describe the potential errors or problems.

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Finally, click on REQUEST SUPPORT FROM SPECIALIST and your query will be sent.

 

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If a technician has to connect to a customer’s Dotypos Cloud, this connection must be authorized. To do this click on GENERATE CODE FOR SPECIALIST. Pass the displayed authentication code to the technician over the phone. Unless you have this code your data is not accessible. You can generate a PIN either via Dotypos Cloud or directly on the touch cash register.

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